Contact Us
Have questions on sizing, order updates, or just want to tell us how much you love your new boots? We're all ears. Please allow 2-3 days for our team to respond. In the meantime, you can find more information on our FAQ page.
For General Questions and Comments
For Returns
FAQs
How long will it take to receive my order?
In-stock orders are processed within 2–3 business days before shipping. Once shipped, US orders typically arrive within 3–5 business days, and international orders within 4-14 business days.
What is your return policy?
We gladly accept returns for store credit or exchange on eligible items purchased directly from our online store within 30 days of delivery.
Please note that we do not offer refunds.
How do I initiate a return or exchange?
In the event you are not completely elated with your purchase, please submit a return request through our Returns Center within 30 days of receiving your order.
How can I track my order?
Order tracking information can be found when you sign into your account, on the order status page.
If you checked out as a guest, your tracking number can be found in your shipping confirmation email. Please double-check your spam folder for shipping and delivery confirmation emails.
If you haven't received a shipping notification within 7 business days of placing your order, please contact us.
Where can I find your size guide?
Since we source from various makers, sizing can vary slightly. To help you find the perfect fit, we've linked a specific size guide directly on every product page.
Please contact us if you need help with sizing!
For PR
To our friends in the media, please be advised that we are not fulfilling press loan requests for the foreseeable future. We apologize for any inconvenience and truly appreciate your continued support of the brand.
